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Efficient and effective shift assignments for operators, service representatives, and call center staff. Our intuitive system helps manage simple and complex call center scheduling - across all shifts and locations.
Set breaks according to customized scheduling rules, to make sure all shifts are covered.
Define permission and access levels to manage schedules and
make changes.
Make scheduling changes in the managers app, with updated schedules shared immediately.
Employees can choose when to go on breaks, according to predetermined rules. Breaks are automatically synchronized to ensure all shifts are fully covered.
Define and set "fairness" rules to make sure schedules have fair assignments - limit weekend night shifts, back-to-back assigments, and more to keep schedules fair and employees happy!
Managers can easily approve staff requests for time off, and create detailed reports. Set up interim approvers for smooth schedule management, even when managers are on vacation.
Employees can trade shifts and gain manager approval - all within the system. EZShift makes sures all shift trades comply with the organization's scheduling rules, for full compliance.
Limit employee requests, according to employment and organizational rules.
Shift trades according to scheduling rules, with manager's approval.
Automatic reminders for daily shifts and weekly scheduling requests.
Send messages to individuals or groups
via email or app.
Make scheduling changes easily, with updates
shared in real time.
Set customized scheduling rules, according to the organization's needs.
Detailed reports to track scheduling, attendance, and salary distribution.
Manage double shifts, according to defined scheduling rules.
View attendance in real time through the manager's app.
Simultaneous scheduling management from different workstations.
